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Quality Program
MultimaxArray Eagle Quality Assurance Program
Our Quality Assurance Program is the customer-focused Multimax Quality Management System (QMS) registered to the ISO 9001:2000 standard. For any quality issues, concerns or feedback, please communicate directly with our EAGLE Program Manager and Managing Executive for the DHS Business as follows:
Andre Etherlyandre.etherly@multimaxarray.com
Phone (703) 917-8188
Customer Focused
People, tools, and processes are the pillars of our quality excellence and the foundation of our customers' success. As customer advocates, each employee is responsible for the quality of their work and for enhancing customer satisfaction. Using quality tools, measures and practices, we continuously improve our QMS and processes to benefit our customers. Our focus is delivering exceptional service, value and results for each and every customer.
Quality Management System
It is the excellent "quality of leadership" and "management of quality" that defines the character of our QMS. In fact, our QMS defines the organizational structure, responsibilities, processes, procedures, and resources for implementing and coordinating Quality Assurance (QA) and Quality Control (QC). It is comprised of a system of interdependent processes that ensure our performance reflects, in every respect, the highest industry recognized quality excellence and customer satisfaction.
In 2003, our QMS received ISO 9001:2000 registration, demonstrating the company's commitment to quality excellence. In 2005, our QMS ISO 9001:2000 registration was expanded to include services, products and solutions delivered under the NETCENTS contract vehicle and its associated Task Orders. In 2006, a fourth operational site was added to our ISO 9001:2000 Certificate of Registration — extending the certificate another three years to 2009.
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